Boy with Snowman

New Haven is Accredited by CARF – Since October 2016

New Haven Youth and Family Services has been issued CARF accreditation based upon its recent survey.  The Three-Year Accreditation applies to the following programs:

  • Behavioral Consultation (Children and Adolescents)
  • Residential Treatment (Children and Adolescents)

Governance Standards Applied 

Our notification goes on to state, “This accreditation will extend through September 30, 2019.  This achievement is an indication of your organization’s dedication and commitment to improving the quality of the lives of the persons served.  Services, personnel, and documentation clearly indicate an established pattern of conformance to standards.”

Accreditation Process at New Haven July 2020

New Haven is currently being surveyed for accreditation of its services.

What is Accreditation?

  • Accreditation is a process that demonstrates a provider has met standards for the quality of its services.  CARF International* establishes these standards to evaluate how well a provider is serving people and how it can improve.

*CARF International group of companies, including CARF, CARF Canada, and CARF Europe, is an independent, nonprofit accreditor of health and human services.  Founded in 1966 as the Commission on Accreditation for Rehabilitation Facilities, the accrediting body is known as CARF.

What is a Survey?

  • As a step toward accreditation, a provider invites CARF International to send a team of professionals, called surveyors, to visit its site and evaluate its services for quality.  The surveyors consult with staff members and interview people who use the provider’s services.  Based on the surveyors’ review, the provider may be awarded accreditation for a term of one or three years for CARF accreditation and five years for CARF- CCAC accreditation.  In some cases, the provider may need to improve its services before it can become accredited.

What if I have a complaint?

  • Before becoming accredited, a provider must show that it focuses on quality improvement, the best possible outcomes of its services, and customer satisfaction.

However, even the best providers will receive a complaint from time to time.  If you have a concern about the services you are receiving, you can take several steps. First, tell a staff member about your concern and ask who can help you resolve it.  The provider pledges to work hard to resolve concerns about its services.  Then, if you are unable to quickly resolve the concern, ask a staff member to tell you how to use the grievance process.  Accredited providers must have a grievance procedure available to the people it serves and its staff members.  Finally, if you feel your concern is not resolved through the grievance process, you may want to contact the Protection and Advocacy agency in your state, province, or territory.  You might also contact the governmental agency that is responsible for licensing the provider to operate.  CARF is not connected with or responsible for the administration, acts, personnel, property, or practices of providers with accredited services.

CARF International 888.281.6531

New Haven Strategic Plan 2020 – 2023

Performance Evaluation Report 2019

New Haven Financial Audit Report 2019

New Haven Income Expense Chart 2019


New Haven’s CEO Doreen Quinn and Chris Kates, Community Outreach Director were featured on KOTC Television in February 2019. They shared New Haven’s Mission of “Caring, Equipping and Restoring Hope to One Child, One Family, and One Community at a time.” Click here to view the video.


Vista Magazine, a publication of the Vista Chamber of Commerce published a wonderful article on New Haven starting on page 50.

New Haven’s Summer 2012 Newsletter now available!  Click here

Doreen Quinn makes The Daily Transcript’s list of “Top Influentials” in 2011

After more than a decade as Chief Executive Officer of New Haven Youth and Family Services, Doreen was recognized for pushing the organization into new realms in its ongoing effort to provide education, job training and housing to more than 100 boys annually. The Transcript annually recognizes San Diego County business heroes who have made a difference in the community. Congratulations to Doreen and the incredible staff who helped to achieve this award.

Click here to read more!


New Haven Becomes a State Training Provider for Group Home Administrators

The only program of its kind in San Diego, New Haven’s training program for residential treatment facility administrators boasts exceptional passing rates regionally, and was authorized in 2011 by the State of California as a training program for agencies serving others throughout the state. The program has earned rave reviews from both New Haven staff and students from other agencies. Representing an integrated management philosophy that embraces the servant leadership model, the training program is a springboard for the further development of a continuing education component that will comprise the foundation of New Haven’s future professional development institute.


New Haven Rolls Out Web-Based Care Management System

New Haven’s development of CAIRN©, a custom designed, web-based care management system that improves case management and outcome-driven practices, enables New Haven to achieve greater efficiency in serving youth and advances the agency’s strategic goal to guide and serve other youth development organizations. In its consulting on best-practices with business-troubled therapeutic treatment centers, the system counters the common problem of lack of resources to ensure proper documentation. Funded by a $250,000 grant in 2010 from the Gary and Mary West Foundation, CAIRN augments the ability to identify, inform and measure best practices for assessment, accountability, compliance and performance standards.


New Haven CEO Doreen Quinn Recognized by Business Journal

Quinn earned a 2009 “Women Who Mean Business” award from the San Diego Business Journal, which annually recognizes dynamic women leaders who have contributed significantly to San Diego businesses.

New Haven Opens North County Trade Tech High School (pdf download)


New Haven’s YouthBuild Recognized by United Way

New Haven Youth & Family Services receives the 30th annual Helping Hand Award by the United Way of San Diego County for its successful YouthBuild program, a comprehensive job training, education, and leadership development program for at-risk youth. Youth work toward their high school diploma, as well as entry-level construction employment, post-secondary education or apprenticeship, while learning job skills by remodeling affordable housing and assessing safety needs for low-income families. A focus on community service challenges young men to achieve their goals by contributing positively to their communities.